Ongoing Operational Management

● Monitor daily hotel operations to ensure alignment with the owner’s expectations and contractual agreements.

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● Ensure operational efficiency, including hotel guest services, staffing levels, and maintenance.

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● Evaluate and provide feedback on guest satisfaction levels, handling complaints, and ensuring high service standards.

● Ensure the operator maintains brand and quality standards.

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● Monitor guest satisfaction metrics (e.g., online reviews, guest surveys).

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● Conduct periodic on-site inspections to assess operational effectiveness.

● Identify areas for operational improvements, such as technology enhancements, staffing optimizations, and energy-saving measures.

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● Provide suggestions for new services, amenities, or offerings to enhance guest experience and drive revenue.

● Regularly track and report on key performance indicators (KPIs), such as occupancy rates,

ADR (Average Daily Rate), RevPAR (Revenue Per Available Room), and guest satisfaction metrics.

● Verify compliance with operational SOPs, brand guidelines, and safety standards.

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● Identify areas for efficiency improvements and recommend best practices.

● Monitor the operator’s adherence to the management contract and ensure that all terms and conditions are being met.

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● Act as the point of contact for resolving any disputes between the owner and operator, ensuring both parties are satisfied with the resolution.

 

● Ensure timely communication between the operator and owner regarding key operational decisions.

● Evaluate key executive appointments and performance (e.g., General Manager, Director of Sales).

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● Review training programs, employee engagement, and retention strategies.